Eterna Tulum

Property Location With a stay at Eterna Tulum in Tulum (La Veleta), you'll be within a 10-minute drive of Tulum Mayan Ruins and Hospital de Tulum. This hotel is 3.8 mi (6.1 km) from Gran Cenote and 5 mi (8 km) from Playa Paraiso.

Rooms Treat yourself to a stay in one of the 25 individually decorated guestrooms, featuring heated floors. Kitchenettes are outfitted with refrigerators, stovetops, and microwaves. Complimentary wireless Internet access is available to keep you connected. Conveniences include laptop-compatible safes and coffee/tea makers, and housekeeping is provided daily.

Amenities

Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless Internet access, concierge services, and a communal living room. The shuttle (surcharge) will take you to the nearby beach or shopping center.

Dining A complimentary buffet breakfast is served on weekends from 8:00 AM to 10:30 AM.

Business, Other Amenities

Featured amenities include limo/town car service, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Hospital de Tulum - 1.2 km / 0.7 mi
Dos Aguas Park - 1.5 km / 0.9 mi
Tulum National Park - 3.6 km / 2.2 mi
Cenote Crystal - 3.6 km / 2.2 mi
Temple of Doom - 3.7 km / 2.3 mi
Cenote Calavera - 3.8 km / 2.3 mi
Tulum Mayan Ruins - 5.5 km / 3.4 mi
Playa Ruinas - 5.6 km / 3.5 mi
Gran Cenote - 6.1 km / 3.8 mi
SFER IK - 6.8 km / 4.2 mi
Las Palmas Public Beach - 7.2 km / 4.5 mi
Playa Paraiso - 8 km / 5 mi
Tulum Beach - 8.8 km / 5.5 mi
Kaan Luum Lagoon - 9.7 km / 6 mi
Ven a la Luz Sculpture - 10 km / 6.2 mi

House Rules

Children welcome

Pets welcome

No smoking

Spoken Languages

English

Italian

Spanish

Know Before You Go:

• Clothing is optional at this property.
• Pool access available from 7:00 AM to 11:00 PM.
• Children 18 years old and younger are not permitted at this property.
• Only registered guests are allowed in the guestrooms.
• A car is not required for transportation to and from this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device.
• Contactless check-in and contactless check-out are available.
• On-site antigen/rapid COVID-19 testing is available for a MXN 2000 fee; reservations are required for on-site testing.
• This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
• This property affirms that it adheres to the cleaning and disinfection practices of: Safe Travels (WTTC - Global); Intertek Cristal (3rd party expert - Global); CovidClean (Safehotels - global expert); COVID-19 Guidelines (WHO); COVID-19 Guidelines (CDC); Ecolab (3rd party expert - Global); Bureau Veritas (3rd party expert - Global).
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fees:

• Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
• Pet fee: MXN 400 per accommodation, per stay
• Service animals are exempt from fees
• Early check-in fee: MXN 400 (subject to availability)
• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes:

You'll be asked to pay the following charges at the property:

• Deposit: MXN 2000 per accommodation, per stay
• Service fee: MXN 20 per accommodation, per night

We have included all charges provided to us by the property.

Checkin Instructions:

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Long-term renters welcome
• This property uses a grey water recycling system and eco-friendly cleaning products
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Special Checkin Instructions:

Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Checkin Time:

3:00 PM

Checkin End Time:

anytime

Checkin Minimum Age:

18

Checkout Time:

12:00 PM